Xpresspost Certified offers features that meet certain legislative and regulatory requirements such as Automated Delivery Confirmation and signature capture. Customers are solely responsible for ensuring that the Xpresspost Certified service meets their internal, legal, and all other requirements.
You can also call the Commercial Service Network at for general information on products and services. Note: Minimum order quantities apply for Prepaid product orders. Prepaid products should be used within three years of purchase. Note: A claim for a lost or damaged order must be made within 60 calendar days from the date of order.
Proof of damage may be required. Previous page. Search our support section. Browse this topic. Parcel Services shipping in Canada is for people who need to ship documents or parcels.
You must deposit the items in Canada for delivery in Canada. Please note: Products and services are subject to terms and conditions set out in the General Terms and Conditions. Prepaid products. Included features and additional options Included features.
Included features. Tracking Track You and your customers can track parcels using the unique tracking number. Get email notifications or use our mobile app. Reference number tracking Use your own internal reference number or reference name when you create a shipping label.
Card hold for pickup A delivery notice card lets your customer know they can pick up their parcel at the nearest post office. Ideal for temperature-sensitive items. Government-issued photo ID is required to pick up parcels. Customers must sign up for this option.
Do not safe drop The parcel will be left in the mailbox when delivery is made to the door. Signature and identity Signature Get a signature when the item is delivered. Hard copy signature Get a free online name and signature or have a hard copy sent to you for a fee. Returns Parcel return labels Offer your customers convenient options for returned merchandise or returned products for repairs and refills. Include a return label when you ship. You pay only if your return label is used.
Pickup services On-demand pickup Arrange a one-time pickup convenient for your business. If you need more information, please contact the sender. Yes, and to keep our employees and customers safe, we continue to ask all Canadians to practice physical distancing while our employees are out delivering in the community, and when you visit a post office.
You can read more here. As well, if your business has arranged for parcel pickup, please place your items and paper work on the counter or in a location that allows you to back away in order for our employee to maintain a 2-metre distance from you or your staff.
Nothing is more important than the health and safety of our employees. We communicate daily to our employees about this issue. They are informed about the measure to protect themselves and others, such as hand washing, avoiding shaking hands and avoiding contact with others who show symptoms of respiratory illness. We have provided nitrile gloves to employees in processing facilities.
We are taking sensible precautions. Our cleaning crews have increased frequency of cleaning of high-touch items such as door handles, light switches and table tops. When an employee has been at work prior to being put in self-isolation by public health, we have protocols to do a deep clean of the workstation and, if they used one, their corporate vehicle.
If an employee who has been at work before being confirmed positive for COVID, we have protocols to sanitize the workplace and, if they used one, their corporate vehicle. The health and safety of our employees and the public is our top priority. We take steps to initiate any on-site cleaning and sanitizing measures in the workplace.
We also inform the local joint health and safety committee. We do not allow the employee to return to work until we have ensured, through Canada Life, that they are medically cleared to do so. To help with their peace of mind during such a difficult time, we offer eligible employees special leave so that they will continue to be paid.
The safety of our employees and the public is our top priority. We would take steps to initiate any on-site cleaning and sanitizing measures in the workplace. The employees team leader would also work with the provincial Public Health Authority on the additional required steps, such as contact tracing and implementing any necessary quarantine steps for co-workers, notifying customers and limiting access to the building.
Get answers to frequently asked questions Jump to: Handling letter and packages Post office availability Mail services. International shipping changes Employee and workplace safety. Handling letters and packages. Should I expect delays? Are on-time delivery guarantees still suspended?
Parcels shipped prior to August 23, will not qualify for the guarantee. Why do I see my parcel taking an unusual route as I track it? How can I find out the status of my parcel shipment? What is happening with "signature" items that normally require the recipient to sign for them, confirming receipt? We will capture a verbal signature and deliver the following items at outdoor single households: Signature items, including passports Proof of Age POA items Items with customs due For deliveries to apartments, condos and businesses with a common entrance, or for Proof of Identity, Registered Mail and Xpresspost Certified items, we will leave a delivery notice card DNC that directs you to a local post office for pick up.
Is it safe to handle mail and parcels? Can Canada Post search for specific items that are held, so they can be delivered? Are Community Mailboxes, other mail boxes and parcel lockers disinfected regularly?
Post office availability. Are post offices still open? What are you doing to keep people safe? Do I have to wear a mask to enter a post office? How will I find out if my local post office has closed or is not keeping regular hours? Mail services. How long will Canada Post hold mail for schools, businesses, caregiving facilities and other institutions that have shut down or restricted access in response to the pandemic?
Does Hold Mail apply only to mail or can parcels be held?
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